Broyhill Furniture

Purchased two gazebos by [PERSON_NAME]. 10x12 cedar wood gazebo had no hardware at all with it no bolts nuts washers nothing.

Purchased an 8x5 grill gazebo at the same time and it also didnt have a hardware kits with it.

Not a single bolt nut or washer anywhere. It would be nice to have the proper hardware that should have been in each box.

Purchased 2 sofas at same time (not cheap).Have questions about fixing cushions.Store purchased from out of business. Took forever to find phone numbers for BROYHILL.

After several numbers attempted. NONE WORKING!!! Called RETAILERS WHO SELL BROYHILL. WONT HELP .

TELL YOU TO CALL BROYHILL DIRECT. GIVE YOU THE PHONE NUMBER for BROYHILL BUT NUMBER OUT OF SERVICE. TERRIBLE !!!TERRIBLE CUSTOMER SERVICE!!!

Will never purchase BROYHILL again. Will tell all who listen not to purchase their products.

Fireplace is only 2 years old and very seldom used. It stopped working.

I need a replacement. Please call.

No one called me back. I have not been able to find out bout the part I'm looking for..

Very bad costumer service...

The phone number for BroyHill customer service is out of service! I would recommend not buying broyhill products that would ever need replacement parts.

My new power recliner loveseat was coated in mildew under the protective plastic and I seek a replacement.

I purchased a leather reclining love seat that does not recline. The company I purchased the sofa and love seat from, (Big Lots), went out of business.

The phone number listed on the Broyhill printed material I received from the team who delivered and assembled the furniture in my home claims not to be affiliated with Broyhill Furniture Company and states that they do not make said furniture products. The furniture comes with a one-year warranty that the company refuses to honor under any circumstances.

Every time we pull those chairs out for the new season more is split. They look horrible. Embarrassing to have guests sit in them

I purchased a Broyhill electric recliner leather sofa on 03/23/2024. My Broyhill electric sofa recliner stopped reclining two months ago. Can you help me?

We walked in the house and saw that the frame broke in the couch and the springs detached. We don't even use this part of the couch.

Nobody answers the phone; it only rings. I need to contact someone to resolve the drawers issue, but nobody contacts or answers the phone number.

Answer the phone. Need replacement parts cant seem to find someone to talk to me! Door handle broke,looking to replace them

Upon delivery and unboxing, we discovered a significant quality control and safety issue with the smaller section of the couch (not the chaise) and ottoman. Specifically, the upholstery on the back panel of the couch was improperly secured, resulting in loose fabric and exposed, protruding staples.

These staples were not only visible but also posed a safety hazard, as I sustained a minor injury from them. Upon further assembly of our purchase, the ottoman itself had similar issues. This is a significant concern, especially considering the potential danger it poses to my toddler. The observed defects indicate a clear lapse in manufacturing quality, compromising both the structural integrity and aesthetic of the product.

While we understand the purchase was made through a third-party retailer, we believe it is imperative to bring this matter to Broyhill's attention due to the severity of the defect and the potential safety implications. The only photos I took were of the ottoman as we had to address the couch before our son sustained any injuries from it.

End glass broken and cant find the right pieces of glass that match the other glass I need some one in concord or close by

The leather is peeling off of the armrest of the sofa and the seats. The sofa is less than one year old. See the picture below.