Dave A Cbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Tennessee

Broken swivel glider less than 1 year old

The bolt on the swivel is in plastic and that has broken. The chair is dangerous. They say to tighten bolts on a regular basis. Trying to stop the wobble the plastic broke.
View full review
Loss:
$400
Cons:
  • Both swivel gliders broke less than one year purchased september 2023

Preferred solution: Repair or replace or refund

User's recommendation: Don’t buy these outdoor chairs at Big Lots.

Harold W Bjm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Damaged leather recliner discolored after 5 months

Broyhill Furniture - Damaged leather recliner discolored after 5 months
Broyhill Furniture - Damaged leather recliner discolored after 5 months - Image 2
Headrest of the backrest of recliner changed colors from brown to cream color. I am Sad sad because I also purchased the couch
View full review
Aariah Int
map-marker Cuyahoga Falls, Ohio

Rusting

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Broyhill Furniture - Rusting
Broyhill Furniture - Rusting - Image 2
We bought a outdoor table& chairs with firepit, and the set is rusting badly after a year and half. I will never purchase anything else from a Biglot store. This set is covered through the winters and sits under our pergola, no rain or snow, is never on it...I would love a replacement, cause it was manufactured with a cheap metal!
View full review

User's recommendation: Do not purchase

Liza A Tfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts

Broyhill Furniture - Missing parts
Broyhill Furniture - Missing parts - Image 2
Broyhill Furniture - Missing parts - Image 3
Broyhill Furniture - Missing parts - Image 4
Missing parts: back piece, side piece, and remote for the fireplace. Would like for someone to reach out to me, thank you. Call me, thank you.
View full review

Preferred solution: Missing parts

Anonymous
map-marker Philadelphia, Pennsylvania

Very upset with my Broyhill table

Broyhill Furniture - Very upset with my Broyhill table
Broyhill Furniture - Very upset with my Broyhill table - Image 2
No one has contacted me since its been a year no one has helped me or will help me I spent 2500on a table just to rust a year later this is *** I have over 300,000 followers and I will be sharing if not fixed
View full review
Patrica Beq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

Problem with furniture problem with insurance company

Broyhill Furniture - Problem with furniture problem with insurance company
Broyhill Furniture - Problem with furniture problem with insurance company - Image 2
Broyhill Furniture - Problem with furniture problem with insurance company - Image 3
Broyhill Furniture - Problem with furniture problem with insurance company - Image 4
Broyhill Furniture - Problem with furniture problem with insurance company - Image 5
Eye in many of my friends went out to buy this living room set however, within a year later, there is a tear at the top, back part of the chase, which, if it comes down to what I can sell, but the chair came in with the ball swing out the bottom and leans to the side now when I called the insurance company because I did not call right away they will not recognize it. I paid a lot of money. I did not call right away because I was visiting my brother because he is sick with cancer and I could not put it off.
View full review

User's recommendation: At a minimum fix the chair, please Big lots can find me and the computer the insurance company found me that’s not the problem

Diane N Bcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement parts

Broyhill Legacy gliding rocking chair set! Terrible quality! It's the 3rd time the base has broken and now I can't get parts anywhere! The warranty customer service is non-existent!
View full review
Loss:
$600
Pros:
  • Looks nice
Cons:
  • Terrible quality

Preferred solution: Chair base part # 7 replacement

User's recommendation: Dont reccomend purchasing doesnt last cast metal cracks!

Romney Vrx
map-marker Ann Arbor, Michigan

Replace part of sectional

Broyhill Furniture - Replace part of sectional
dog chewed *** in left end of sectional when facing it head on. Was wondering if we could just order that end of it for a replacement since the cushions do not come off.
View full review
Kathy V Dzk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Enterprise, Alabama

Defective recliner on 6 pc secectional

Broyhill Furniture - Defective recliner on 6 pc secectional
Broyhill Furniture - Defective recliner on 6 pc secectional - Image 2
iback of the recliner has dropped about 5-6 inches on my broyhill 6 pc sectional sofa, purched in store which has since closed!
View full review
Loss:
$1700
Pros:
  • Beautiful sectional
Cons:
  • Very dissapointed in quality of manufacture

Preferred solution: refund or another quality sectional

User's recommendation: hard time getting help to solve problem , !

Paulette F Xrs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hartsville, South Carolina

Third couch we have bought that’s defective

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Broyhill Furniture - Third couch we have bought that’s defective
Broyhill Furniture - Third couch we have bought that’s defective - Image 2
Broyhill Furniture - Third couch we have bought that’s defective - Image 3
Broyhill Furniture - Third couch we have bought that’s defective - Image 4
Broyhill Furniture - Third couch we have bought that’s defective - Image 5
The couch are *** made to fall apart material keeps ripping the zippers are junk the wood frame is not even lining up, right made out of OSB and corners are broke
View full review
Loss:
$1
Cons:
  • Couches absolute junk

Preferred solution: Full refund

User's recommendation: Make with better quality the worst ever

Resolved
Angela R Ybi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alhambra, California

Resolved: Need power cord for mason recliner

Updated by user Dec 08, 2023

Company fixed the issue and I have been provided with apology. i ordered new cord for recliner on amazon

Original review Nov 07, 2023
I Need the power cord for mason recliner chair I just bought the chair and it didnt have the cord with it
View full review
Pros:
  • Well made
  • Well established company
Cons:
  • Expensive

Preferred solution: Power cord for mason recliner

Tammy P Kdz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective chair

Broyhill Furniture - Defective chair
Broyhill Furniture - Defective chair - Image 2
Broyhill Furniture - Defective chair - Image 3
Broyhill Furniture - Defective chair - Image 4
I bought two broyhill outdoor chairs $513 and one has a bent frame on the back. The store did not have anymore in stock and would not replace them. Also there were only three cushions in the box! I think I should be compensated for this very expensive chair as it does not sit comfortably and wobbles!
View full review
Loss:
$250

Preferred solution: Full refund

Curtis D Ymx
map-marker O Fallon, Illinois

Patio issues

Broyhill Furniture - Patio issues
Broyhill Furniture - Patio issues - Image 2
Broyhill Furniture - Patio issues - Image 3
Broyhill Furniture - Patio issues - Image 4
Broyhill Furniture - Patio issues - Image 5
Set has begun to rusted and it's been less than two years since we purchased it. We have a triple umbrella and it's still rusting.Not sure if this set wasn't sprayed properly but it cost to much for it not to last more than a year. I'd like a replacement or a credit for the set! I can't find the receipt but I'm a rewards member so it's in the system.
View full review

Preferred solution: Full refund

User's recommendation: Don't get this set

Anonymous
map-marker Leesburg, Florida

Need replacement remote for Fire Place

Three days to contact still cannot talk to a person. I have a replacement remote, same model number, but it does not work. I need to know how to program it.
View full review
Jiselle Nvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Couch cushion

I was speaking to an associate at big lots in Louisville ky asking him if Broyhill could provide the covers that go over the pillows with the zippers are available that would mean 5 covers with zippers so you can reinstall the foam the associate said that he thinks you still might have the color to match the furniture I was just asking for an easy fix for the product thanks for the response and hopes the problem can be resolved with out much back and forth thanks for your time and attention to customer problems in a timely manner
View full review
Elizabeth B Yag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vasai-Virar, Maharashtra

Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Detailed steps required to receive a code which auto dials their number... then connects... to a number "which is no longer in service"ix it F whhhaaaatttt?
View full review
Cons:
  • Broken link from auto dial
  • With a code to a disconnected number

Preferred solution: Best method of "deodorizing" for the material which looks like microsuede, but is a fabric backed material. Cat urine grrrrrrr

User's recommendation: Fix that!

About

Related Companies

Heritage Home Group, Lane Furniture, Thomasville Furniture, Henredon, Drexel Heritage

Summary

Broyhill Furniture Industries, Inc. specializes in manufacturing and distribution of stylish and affordable furniture sets and collections. The company was founded by James Edgar Broyhill in 1926. Its headquarters is based in Lenoir, North Carolina, United States. Broyhill Furniture Industries is a subsidiary of Furniture Brands International Inc. The company offers furniture for living room, dining room, kitchen, and bedroom. It provides Hydence Place, Jenna, Kirsten, Maddie, and other collections. Customers can also order kid’s bedroom products including beds, bookcases, desks, and desk chairs. The company works with custom orders. Broyhill Furniture Industries has a chain of retailers and agents worldwide. It accepts credit cards.

Broyhill Furniture reviews and complaints

Broyhill Furniture is ranked 319 out of 2478 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAMasterCardPayPal

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article