Romney Vrx
map-marker Ann Arbor, Michigan

Replace part of sectional

Broyhill Furniture - Replace part of sectional
dog chewed *** in left end of sectional when facing it head on. Was wondering if we could just order that end of it for a replacement since the cushions do not come off.
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Patrica Beq

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| map-marker Boston, Massachusetts

Problem with furniture problem with insurance company

Broyhill Furniture - Problem with furniture problem with insurance company
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Eye in many of my friends went out to buy this living room set however, within a year later, there is a tear at the top, back part of the chase, which, if it comes down to what I can sell, but the chair came in with the ball swing out the bottom and leans to the side now when I called the insurance company because I did not call right away they will not recognize it. I paid a lot of money. I did not call right away because I was visiting my brother because he is sick with cancer and I could not put it off.
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User's recommendation: At a minimum fix the chair, please Big lots can find me and the computer the insurance company found me that’s not the problem

Kathy V Dzk

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| map-marker Enterprise, Alabama

Defective recliner on 6 pc secectional

Broyhill Furniture - Defective recliner on 6 pc secectional
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iback of the recliner has dropped about 5-6 inches on my broyhill 6 pc sectional sofa, purched in store which has since closed!
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Loss:
$1700
Pros:
  • Beautiful sectional
Cons:
  • Very dissapointed in quality of manufacture

Preferred solution: refund or another quality sectional

User's recommendation: hard time getting help to solve problem , !

Paulette F Xrs

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| map-marker Hartsville, South Carolina

Third couch we have bought that’s defective

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Broyhill Furniture - Third couch we have bought that’s defective
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The couch are *** made to fall apart material keeps ripping the zippers are junk the wood frame is not even lining up, right made out of OSB and corners are broke
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Loss:
$1
Cons:
  • Couches absolute junk

Preferred solution: Full refund

User's recommendation: Make with better quality the worst ever

Resolved
Angela R Ybi

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Verified Reviewer
| map-marker Alhambra, California

Resolved: Need power cord for mason recliner

Updated by user Dec 08, 2023

Company fixed the issue and I have been provided with apology. i ordered new cord for recliner on amazon

Original review Nov 07, 2023
I Need the power cord for mason recliner chair I just bought the chair and it didnt have the cord with it
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Pros:
  • Well established company
  • Well made
Cons:
  • Expensive

Preferred solution: Power cord for mason recliner

Tammy P Kdz

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Defective chair

Broyhill Furniture - Defective chair
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I bought two broyhill outdoor chairs $513 and one has a bent frame on the back. The store did not have anymore in stock and would not replace them. Also there were only three cushions in the box! I think I should be compensated for this very expensive chair as it does not sit comfortably and wobbles!
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Loss:
$250

Preferred solution: Full refund

Curtis D Ymx
map-marker O Fallon, Illinois

Patio issues

Broyhill Furniture - Patio issues
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Set has begun to rusted and it's been less than two years since we purchased it. We have a triple umbrella and it's still rusting.Not sure if this set wasn't sprayed properly but it cost to much for it not to last more than a year. I'd like a replacement or a credit for the set! I can't find the receipt but I'm a rewards member so it's in the system.
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Preferred solution: Full refund

User's recommendation: Don't get this set

Anonymous
map-marker Leesburg, Florida

Need replacement remote for Fire Place

Three days to contact still cannot talk to a person. I have a replacement remote, same model number, but it does not work. I need to know how to program it.
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Jiselle Nvi

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Verified Reviewer
| map-marker Louisville, Kentucky

Couch cushion

I was speaking to an associate at big lots in Louisville ky asking him if Broyhill could provide the covers that go over the pillows with the zippers are available that would mean 5 covers with zippers so you can reinstall the foam the associate said that he thinks you still might have the color to match the furniture I was just asking for an easy fix for the product thanks for the response and hopes the problem can be resolved with out much back and forth thanks for your time and attention to customer problems in a timely manner
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Elizabeth B Yag

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Verified Reviewer
| map-marker Vasai-Virar, Maharashtra

Customer service

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Detailed steps required to receive a code which auto dials their number... then connects... to a number "which is no longer in service"ix it F whhhaaaatttt?
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Cons:
  • Broken link from auto dial
  • With a code to a disconnected number

Preferred solution: Best method of "deodorizing" for the material which looks like microsuede, but is a fabric backed material. Cat urine grrrrrrr

User's recommendation: Fix that!

Anqunette J

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Defective Products

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I purchased a defective product from big lots and have been getting the runaround for months. They keep telling me to contact the furniture company broyhill and I cant even reach broyhill
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Preferred solution: I need the defective item replaced

Shelia P Ped

Furniture falling apart

I purchased 2 chairs for my deck. Chairs were very nice & seem sturdy. I live in condo & have no stairs to remove in winter. I purchased covers and keep them covered except when in use. The vinyl weaving is crumbling and they are only 2 years old. I paid almost $500 for them and I am up set that are not holding up. I have some vinyl folding chairs that I have had since 1997 are still holding up. Seem that the vinyl is defective. Purchased at BIG LOTS.
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Loss:
$500
Pros:
  • Look nice
Cons:
  • Vinyl is defective

Preferred solution: Full refund

User's recommendation: Don’t buy unless you can store & who know if they will last

Tara C Ofi
map-marker Billerica, Massachusetts

Need new cushions

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I need to order new cushions, but there is absolutely no number for me to call no company for me to order it from where is Broyhill???
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User's recommendation: Stay away

Anonymous
map-marker Oklahoma City, Oklahoma

Broken recliner lever

The lever on my recliner snapped the other night. We have only had it maybe about a year. So it should be fine but it certainly isn't. It is a shame it broke because I really love it. Can anything be done about it or no?
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User's recommendation: I still would buy this brand it always been a good brand. This one just has issues

Debra L Hql

I never got in touch with anyone. I’m very disappointed in a sofa and loveseat I purchased. The fabric is matting up and looks horrible. This is not acceptable Z

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Broyhill Furniture - I never got in touch with anyone. I’m very disappointed in a sofa and...
I purchased a three year warranty on my furniture and my claim was turned down. Again very disappointed.
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Loss:
$1200
Pros:
  • Style
Cons:
  • Quality

Preferred solution: Full refund

User's recommendation: Do not purchase BroyHill furniture. They

Anonymous
map-marker Tempe, Arizona

Power cord for my recliner

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I lost my power cord and am trying to replace it. I went to big lots they gave me a phone number, took a while, but I finally got through, they tried to send me back to big lots. Then they supposedly emailed me a copy of my paperwork from when I bought my recliners, which I cannot open the email At this time I just tried ordering one on line, did not fit, so it was returned So Im not sure if they can help me in getting the power cord
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About

Related Companies

Heritage Home Group, Lane Furniture, Thomasville Furniture, Henredon, Drexel Heritage

Summary

Broyhill Furniture Industries, Inc. specializes in manufacturing and distribution of stylish and affordable furniture sets and collections. The company was founded by James Edgar Broyhill in 1926. Its headquarters is based in Lenoir, North Carolina, United States. Broyhill Furniture Industries is a subsidiary of Furniture Brands International Inc. The company offers furniture for living room, dining room, kitchen, and bedroom. It provides Hydence Place, Jenna, Kirsten, Maddie, and other collections. Customers can also order kid’s bedroom products including beds, bookcases, desks, and desk chairs. The company works with custom orders. Broyhill Furniture Industries has a chain of retailers and agents worldwide. It accepts credit cards.

Broyhill Furniture reviews and complaints

Broyhill Furniture is ranked 317 out of 2282 in Furniture and Decor category

Area Served

USA

Payment Methods

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